You can dream about the perfect team or let us help you build it. Our comprehensive sales, customer service, management and operations systems are the most widely used retail training methodologies in the world. This is for a good reason. They work where it counts most—on the sales floor.

The Friedman Group is a full-service training provider. We can help you set up an in-house training department and deliver hands-on training at your location via proprietary Friedman implementation systems. Additionally, we can develop tailor-made training programs, use your existing programs or blend the two. We are your training resource.

Our pool of experienced retail writers and instructional designers, have developed hundreds of customized training manuals, workbooks and DVD programs for a wide array of retail clients across many industries. Our dynamic facilitators and captivating trainers have delivered thousands of live training days for retailers of all sizes and industries.

• Sales
• Product Knowledge
• Store Operations
• Store/Site Management
• Area & Regional Management
• Rep Force / Manufacturers
• Key Note Speakers

Getting the most out of attending a Friedman Retail Management Seminar
We've talked with thousands of retailers after they've attended our seminars, and not surprisingly, we hear the same comments over and over.

From Store Managers: I wish our owner and store operations executives were here so we could make decisions together on implementing what we've learned.

From Store Owners: I really should have brought my whole management team with me.

Some owners send their managers instead of attending themselves, thinking, that the program is really for the managers, and if it sounds worthwhile, maybe the owners will attend later. Here's what they're missing:

By attending as a team—owners, senior executives and store managers—you'll be able to discuss each new concept as it comes up with all the players involved. This is the very best way to get immediate agreement and understanding of the necessary actions for your stores and make decisions on the spot.

You'll find the seminar's retreat-like environment away from your store not only makes decision-making easier, but results come faster. Plus, senior management can't hold store managers accountable for getting something done that they haven't learned themselves.

If you're the decision-maker—the one who makes things happen in your stores — you owe it to yourself and the success of your business to take part first-hand in an event that may reshape the way you run your stores.

If you’re concerned about not having the time to get away from your stores, that’s probably all the more reason you should attend. We’ll show you how to break free from the everyday demands of your stores and enjoy your business again.

One last note, money should never be a reason not to attend. The cost of attending these seminars is insignificant compared to the results they will bring. When all is said and done, what would information that results in a sales increase of 5–20% or more be worth? Maybe it's time to find out.
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Speakers & Facilitators
In addition to having the most widely used training programs and systems in retail, we also have some of the most dynamic professional speakers and facilitators in the industry available to deliver attention grabbing content at your next event.

Public Workshops & Seminars
Many of our programs are delivered publicly. Check out our Public Program Calendar, which is updated constantly, for course dates, locations, and costings.

Manufacturing & Retail Association Programs
The Friedman Group also provides customized retail training solutions for manufacturers, franchisers, distributors, retail trade associations, buying groups and related organizations, interested in building on the professionalism and skills of those at the retail store level. Learn more about what we can do for your organization by visiting the Partners in Progress section of the site.